Returns and exchanges

Returns & Exchanges

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pikapijewelry.com or click on the link at the bottom of the page.

If your return is accepted, we’ll contact you to give you instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pikapijewelry.com or on our Instagram page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Kindly note that exchange is not possible for items on sales.

Returns

You will be responsible for all costs and charges associated with returning your order. Please choose a return method with a tracking number or request a proof of postage receipt as we cannot refund lost returns. Also, kindly note that we are not responsible for paying any import duty and/or tax on returns.

Kindly note that return is not possible for items on sales.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 25 business days have passed since we approved your return, please contact us at info@pikapijewelry.com

Shipping fees are not refundable.